Taleb Nassim Nicholas (9780812979688 / 21751399) - Dimensions: 132 x 205 x 29mm | 408g - Reprint - New York, United States - Random House Trade - Format: Paperback | 519 pages - Publication date: 28 Jan 2014
(9780226257204) - Dimensions: 152 x 229 x 22.61mm | 580g - Edition statement: 2nd ed. - Format: Paperback | 436 pages - Publication date: 24 Jul 2001 - University of Chicago Press - The University of Chicago Press
Discover how to win loyalty by focusing on what customers truly value, using real-world case studies and actionable frameworks that transform customer relationships into lasting success.