Discover how to win loyalty by focusing on what customers truly value, using real-world case studies and actionable frameworks that transform customer relationships into lasting success.
Explore real‑world cautionary tales from the last quarter century’s biggest corporate blunders and uncover practical strategies to avoid similar pitfalls in your own ventures.
(9781119484066 / 32978848) - Height: 159 mm - Spine width: 25 mm - Width: 240 mm - John Wiley & Sons, Inc. - ISBN: 9781119484066 - Number of pages: 272 - Languages: English - Weight: 454 g
(9780787998301) - Edition: 1st Edition - Height: 239 mm - Spine width: 26 mm - Width: 161 mm - John Wiley & Sons, Inc. - Jossey-Bass - ISBN: 9780787998301 - Number of pages: 266 - Languages: English - Weight: 476 g
KLO80 (9781422196571 / 37185998) - Dimensions: 235 x 156 x 30 mm - Height: 243 mm - Spine width: 26 mm - Width: 179 mm - Harvard Business Review Press - ISBN: 9781422196571 - Number of pages: 301 - Languages: English | Innovation classic
(9781633693067 / 9781633693067) - Height: 140 mm - Spine width: 21 mm - Width: 208 mm - Harvard Business Review Press - ISBN: 9781633693067 - Number of pages: 224 - Languages: English - Weight: 242 g