Discover how eliminating traditional support transforms customer loyalty, reduces costs, and boosts brand reputation with practical strategies for self‑service, automation, and proactive engagement that keep users satisfied and empowered.
Explore how global leaders navigate growth in fast‑changing economies with data‑driven insights, case studies, and actionable frameworks that turn uncertainty into competitive advantage.
(9781118433249 / 9781118433249) - Dimensions: 140 x 222 x 19mm | 326g - Format: 192 pages - Publication date: 04 Feb 2013 - ISBN: 9781118433249 - Languages: English - New York, United States - John Wiley & Sons Inc | Legendary Customer