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Credit Risk Management Handbook: Strategies for Originating, Assessing, and Managing Credit Exposures

Credit Risk Management Handbook: Strategies for Originating, Assessing, and Managing Credit Exposures

Service Leadership Guide: Cultivating Customer Care in Your Team

Service Leadership Guide: Cultivating Customer Care in Your Team

Join the Conversation: Engaging Communication Toolkit

Join the Conversation: Engaging Communication Toolkit

Satisfaction Guaranteed: You Will Be Satisfied by Bob Tasca

Satisfaction Guaranteed: You Will Be Satisfied by Bob Tasca

Airline Customer Service Handbook: Comprehensive Guide to Operations and Passenger Care

Airline Customer Service Handbook: Comprehensive Guide to Operations and Passenger Care

World Scientific Customer Value Management Guide: A Step-by-Step Approach

World Scientific Customer Value Management Guide: A Step-by-Step Approach

Sales Mastery Guide: Fun and Straightforward Techniques from a Top Xerox Salesperson

Sales Mastery Guide: Fun and Straightforward Techniques from a Top Xerox Salesperson

SAP Solutions Business Integration System

SAP Solutions Business Integration System

Success Is in Your Sphere: Relationship Building Strategies for Personal and Professional Growth

Success Is in Your Sphere: Relationship Building Strategies for Personal and Professional Growth

Business Identity Theft Prevention Guide: Safeguarding Your Company, Clients, and Staff

Business Identity Theft Prevention Guide: Safeguarding Your Company, Clients, and Staff

Service Orientation Transformation: How to Change Your Business for Success (Hardback)

Service Orientation Transformation: How to Change Your Business for Success (Hardback)

Hardback Book: The Seven Myths of Customer Management - A Guide to Being Customer-Driven Without Losing Control

Hardback Book: The Seven Myths of Customer Management - A Guide to Being Customer-Driven Without Losing Control

Construction Client Insight Guide

Construction Client Insight Guide

Invisible Brand: Marketing in the Age of Automation, Big Data, and Machine Learning - English Edition

Invisible Brand: Marketing in the Age of Automation, Big Data, and Machine Learning - English Edition

E-Marketing Essentials: Digital Strategies for Modern Marketing Success

E-Marketing Essentials: Digital Strategies for Modern Marketing Success

Paradox of Excellence: How Great Performance Can Kill Your Business - Paperback Edition

Paradox of Excellence: How Great Performance Can Kill Your Business - Paperback Edition

Positive Coach Approach: High Performance Call Center Coaching (Paperback)

Positive Coach Approach: High Performance Call Center Coaching (Paperback)

Driving Customer Equity: Understanding Customer Lifetime Value for Strategic Corporate Growth

Driving Customer Equity: Understanding Customer Lifetime Value for Strategic Corporate Growth

Business Relationship Manager: IT Service Management Careers Guide by Ernest Brewster

Business Relationship Manager: IT Service Management Careers Guide by Ernest Brewster

Breakaway: Rapid Customer Value Delivery by Charles L. Fred

Breakaway: Rapid Customer Value Delivery by Charles L. Fred

Fabled Service Paperback Guide

Fabled Service Paperback Guide

Customer-Centric KPI Measurement Guide by Ronald J. Baker

Customer-Centric KPI Measurement Guide by Ronald J. Baker

Warranty Fraud Management: Cost Reduction and Fraud Prevention in Warranty Operations

Warranty Fraud Management: Cost Reduction and Fraud Prevention in Warranty Operations

Fierce Competitor Guide: Winning Strategies for Tough Times by Jeffrey J. Fox

Fierce Competitor Guide: Winning Strategies for Tough Times by Jeffrey J. Fox

The Brand Who Cried Wolf: Fulfill Your Promise and Build Lifelong Customers by Scott Deming

The Brand Who Cried Wolf: Fulfill Your Promise and Build Lifelong Customers by Scott Deming

Data-Driven Marketing: Essential Metrics for Every Marketer by Mark Jeffery

Data-Driven Marketing: Essential Metrics for Every Marketer by Mark Jeffery

SugarCRM Beginner's Guide: Simplified CRM Solutions

SugarCRM Beginner's Guide: Simplified CRM Solutions

Business Survival Guide: Strategies to Overcome Short-Termism Crisis

Business Survival Guide: Strategies to Overcome Short-Termism Crisis

Leadership Lessons for Call Center Supervisors: Not by the Seat of My Pants!

Leadership Lessons for Call Center Supervisors: Not by the Seat of My Pants!

Effective Manager's Customer Service Success Handbook: 52 Weekly Motivational Tips and Quotes

Effective Manager's Customer Service Success Handbook: 52 Weekly Motivational Tips and Quotes

Goldmine 8 Beginner's Guide by Joel Scott

Goldmine 8 Beginner's Guide by Joel Scott

CRM Fundamentals: Strategy, Business Processes, and IT Support

CRM Fundamentals: Strategy, Business Processes, and IT Support

Customer Relationship Management: Concepts, Strategies, and Tools (Springer Texts in Business and Economics)

Customer Relationship Management: Concepts, Strategies, and Tools (Springer Texts in Business and Economics)

Beyond the Billboards: The Essential Guide to Exceptional Customer Service (Hardcover Edition)

Beyond the Billboards: The Essential Guide to Exceptional Customer Service (Hardcover Edition)

SAP BusinessObjects BI 4.0 Comprehensive Guide by Cindi Howson

SAP BusinessObjects BI 4.0 Comprehensive Guide by Cindi Howson

Service Productivity: Volume 1: Management, Process Design, Customer Perspective. Service Management Forum

Service Productivity: Volume 1: Management, Process Design, Customer Perspective. Service Management Forum

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