KLO80 (9781633692664) - Dimensions: 108 x 166 x 5.08mm | 45.36g - Format: 64 pages - ISBN: 9781633692664 - Languages: English - United States - Harvard Business Review Press
(9780195593921) - Dimensions: 156 x 229 x 13mm | 348g - Format: 240 pages - OUP Australia and New Zealand - Melbourne, Australia - Oxford University Press Australia - ISBN: 9780195593921 - Languages: English
Master cold calling with humor and proven scripts, learn objection handling, prospect research, and closing techniques in a clear, step‑by‑step guide that turns nervous callers into confident sales pros.
Discover how eliminating traditional support transforms customer loyalty, reduces costs, and boosts brand reputation with practical strategies for self‑service, automation, and proactive engagement that keep users satisfied and empowered.