Customer Service in Libraries: Best Practices

Customer Service in Libraries: Best Practices

Scarecrow Press (9780810887480)
Advanced Customer Analytics: Targeting, Valuing, Segmenting and Loyalty Techniques

Advanced Customer Analytics: Targeting, Valuing, Segmenting and Loyalty Techniques

Kogan Page (9780749477158) | Advanced Customer, Marketing Science
Complaint Management Excellence: Creating Customer Loyalty through Service Recovery

Complaint Management Excellence: Creating Customer Loyalty through Service Recovery

Kogan Page (9780749465308) | Complaint Management Excellence
The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service

The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service

Toister Performance Solutions (9780692842003) - Price: 14.95 - Product dimensions: 0.4 H x 9.0 L x 6.0 W
Perfect Phrases for Customer Service, Second Edition: Hundreds of Ready-To-Use Phrases for Handling Any Customer Service Situation

Perfect Phrases for Customer Service, Second Edition: Hundreds of Ready-To-Use Phrases for Handling Any Customer Service Situation

Master customer interactions with concise, ready‑to‑use dialogue snippets that cover complaints, compliments, returns, and upselling, ensuring every conversation feels professional and confident.
Setting the Table

Setting the Table

(9780060742768 / 9780060742768) | Setting the Table
Delivering Happiness: A Path to Profits, Passion, and Purpose; A Round Table Comic

Delivering Happiness: A Path to Profits, Passion, and Purpose; A Round Table Comic

Writers of the Round Table Press (9781610660242 / FBA-|280235)
Content Inc.: How Entrepreneurs Use Content to Build Massive Audiences and Create Radically Successful Businesses

Content Inc.: How Entrepreneurs Use Content to Build Massive Audiences and Create Radically Successful Businesses

McGraw Hill Higher Education (9781259589652 / illustrations) - Price: 25.00 - Product dimensions: 1.4 H x 9.1 L x 5.8 W
How to Win Campaigns: Communications for Change

How to Win Campaigns: Communications for Change

Routledge (9781849711142 / Photographs, figures, tables, graphs, bo)
Social Media Metrics Secrets

Social Media Metrics Secrets

(9780470936276 / 978-0-470-93627-6)
The Customer Experience Book: How to design, measure and improve customer experience in your business

The Customer Experience Book: How to design, measure and improve customer experience in your business

(9781292148465 / 9781292148465) - Dimensions: 157 x 235 x 13mm | 364g - Format: Paperback | 232 pages - Publication date: 25 Sep 2016 - ISBN: 9781292148465 - Languages: English - Harlow, United Kingdom
Simply Better: Winning and Keeping Customers by Delivering What Matters Most

Simply Better: Winning and Keeping Customers by Delivering What Matters Most

Discover how to win loyalty by focusing on what customers truly value, using real-world case studies and actionable frameworks that transform customer relationships into lasting success.
The Social Customer: How Brands Can Use Social CRM to Acquire, Monetize, and Retain Fans, Friends, and Followers

The Social Customer: How Brands Can Use Social CRM to Acquire, Monetize, and Retain Fans, Friends, and Followers

(9780071759182) - Dimensions: 163 x 236 x 26mm | 582g - Format: 304 pages - MCGRAW-HILL Professional - McGraw-Hill Education - Europe - ISBN: 9780071759182 - Languages: English - Publication place: New York, NY, United States
Global Private Banking and Wealth Management

Global Private Banking and Wealth Management

Explore how evolving regulatory frameworks, digital innovation, and client expectations reshape global private banking and wealth management, offering fresh strategies for sustainable growth and personalized service.
What Customers Want: Using Outcome-Driven Innovation to Create Breakthrough Products and Services

What Customers Want: Using Outcome-Driven Innovation to Create Breakthrough Products and Services

Discover how to turn customer insights into market‑shattering products with Outcome‑Driven Innovation, a step‑by‑step framework that turns unmet needs into profitable solutions.
Badass: Making Users Awesome

Badass: Making Users Awesome

O'Reilly Media, Inc, USA (9781491919019 / 41761461) - Dimensions: 166 x 232 x 16mm | 444g - Format: 304 pages - ISBN: 9781491919019 - Languages: English - Sebastopol, United States | Users Awesome
The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market

The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market

(9780201407198 / silver c09asje09ajc09se) - Price: 16.99 - Product dimensions: 0.24 H x 8.25 L x 5.38 W | Package overnight
TrendDriven Innovation Beat Accelerating Customer Expectations

TrendDriven Innovation Beat Accelerating Customer Expectations

(9781119076315 / 23545723) - Dimensions: 203 x 205 x 19mm | 810g - Format: 368 pages - Publication date: 05 Oct 2015 - ISBN: 9781119076315 - Languages: English - New York, United States - John Wiley & Sons Inc | Trend-Driven Innovation
The Customer Culture Imperative: A Leader's Guide to Driving Superior Performance

The Customer Culture Imperative: A Leader's Guide to Driving Superior Performance

McGraw-Hill Education (9780071821148) | Secrets used by Amazon