ASTD Handbook of Measuring and Evaluating Training

ASTD Handbook of Measuring and Evaluating Training

ATD Press (9781562867065) | ASTD Handbook
Make Some Noise: The Unconventional Road to Dominance

Make Some Noise: The Unconventional Road to Dominance

Simon & Schuster (9781501155611) | Schmidt shares
Lean Customer Development: Building Products Your Customers Will Buy

Lean Customer Development: Building Products Your Customers Will Buy

O'Reilly Media (9781492023746) | Lean Customer
Delivering Quality Service

Delivering Quality Service

Free Press (9781439167281)
The Ultimate Question 2.0

The Ultimate Question 2.0

Harvard Business Review Press (9781422173350) - Price: 32.00 - Product dimensions: 0.05 H x 9.24 L x 6.13 W | Ultimate Question
The Experience Economy, Updated Edition

The Experience Economy, Updated Edition

KLO80 (9781422161975) - Paperback - Harvard Business Review Press - Language: English - Pages: 359 - Publication date: Jul 4, 2011 | Updated edition
Zero Harm: How to Achieve Patient and Workforce Safety in Healthcare

Zero Harm: How to Achieve Patient and Workforce Safety in Healthcare

McGraw-Hill Education (9781260440928) - Price: 32.00 | Zero Harm
Legacy in the Making: Building a Long-Term Brand to Stand Out in a Short-Term World

Legacy in the Making: Building a Long-Term Brand to Stand Out in a Short-Term World

McGraw-Hill Education (9781260117561) | Long-Term Brand, Leaving their legacies
Top of Mind: Use Content to Unleash Your Influence and Engage Those Who Matter To You

Top of Mind: Use Content to Unleash Your Influence and Engage Those Who Matter To You

McGraw-Hill Education (9781260011920) | Unleash Your Influence
Sandler Enterprise Selling: Winning, Growing, and Retaining Major Accounts

Sandler Enterprise Selling: Winning, Growing, and Retaining Major Accounts

McGraw-Hill Education (9781259643248) | Sandler Enterprise, Major Accounts
An Epidemic of Empathy in Healthcare: How to Deliver Compassionate, Connected Patient Care That Creates a Competitive Advantage

An Epidemic of Empathy in Healthcare: How to Deliver Compassionate, Connected Patient Care That Creates a Competitive Advantage

McGraw-Hill Education (9781259583018) | Providing compassionate, Patient experience and reduce
Effective CRM Using Predictive Analytics

Effective CRM Using Predictive Analytics

Wiley (9781119011552) | CRM Using Predictive Analytics
This Is Service Design Thinking

This Is Service Design Thinking

Stickdorn Marc Schneider (9781118156308)
Knock Your Socks Off Service Recovery

Knock Your Socks Off Service Recovery

Thomas Nelson (9780814470848) | Socks Off Service Recovery
Customer Service in Libraries: Best Practices

Customer Service in Libraries: Best Practices

Scarecrow Press (9780810887480)
Advanced Customer Analytics: Targeting, Valuing, Segmenting and Loyalty Techniques

Advanced Customer Analytics: Targeting, Valuing, Segmenting and Loyalty Techniques

Kogan Page (9780749477158) | Advanced Customer, Marketing Science
Complaint Management Excellence: Creating Customer Loyalty through Service Recovery

Complaint Management Excellence: Creating Customer Loyalty through Service Recovery

Kogan Page (9780749465308) | Complaint Management Excellence
The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service

The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service

Toister Performance Solutions (9780692842003) - Price: 14.95 - Product dimensions: 0.4 H x 9.0 L x 6.0 W
Marketing Strategies

Marketing Strategies

John Wiley & Sons (9780471651109) | Marketing Strategies
Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees

Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees

McGraw-Hill Education (9780071808071) - Price: 29.00 - Product dimensions: 1.0 H x 9.1 L x 6.2 W | Customer-Centric Employees
Perfect Phrases for Customer Service, Second Edition: Hundreds of Ready-To-Use Phrases for Handling Any Customer Service Situation

Perfect Phrases for Customer Service, Second Edition: Hundreds of Ready-To-Use Phrases for Handling Any Customer Service Situation

Master customer interactions with concise, ready‑to‑use dialogue snippets that cover complaints, compliments, returns, and upselling, ensuring every conversation feels professional and confident.